We understand things happen and you may need to return your item. We have a 14 day policy after your delivery date for most items.
Your satisfaction is of 100% importance to us. Upon the arrival of your item(s), we encourage you to check and make sure that they have been made to the standard size or custom measurements that you specified in your original order.
Because 100% of the profits go to charity, all sales on promotional items that benefit charity are final sales.
We can provide only a credit, not a refund, within 14 days of receipt of your package, if the item is in the original condition.
Clothing that does not fit properly but fits the specifications you ordered can be altered or exchanged. As our clothing is made from the finest materials, we want to make sure you are satisfied with your order.
We can provide a full refund if item(s) are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached within 14 days of purchase.
Items that cannot be returned or exchanged due to hygienic reasons Personalized and personal care items as well as underwear are final sale, no returns or exchanges.
Because we take the time and care in all of your items, we want to make sure you are happy with your choices. With that level of service, our interaction involves discussions via email about fabrics, colors, sizes, measurements and more.
Shipping Lead Times
Any shipping and production lead times vary on the amount of customization and details going in to your item. Custom tailored items take quite a bit longer. We will update you as the item is being designed and shipped. Feel free to reach out to firstname.lastname@example.org if you have any concerns or need to update a shipping destination.
Shipping costs are estimated by size and weight and have been pre-determined by Vesey Exclusive.
Policy subject to change. Please confirm any questions by emailing us at email@example.com
For any other questions and concerns, please email us at: firstname.lastname@example.org